Return & Refunds

At FIP Matrix™, we stand behind the quality, strength, and durability of our products. If you are not completely satisfied with your purchase, our team is here to help make things right.

1. Return Eligibility & Window

  • Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. For items like our magnetic key stands, all components (including the 5 metallic keychain rings) must be intact and included.

  • Adhesive & Installation: Products that have been installed, modified, or have had their double-sided tape peeled off cannot be returned unless there is a manufacturing defect.

2. Damaged, Defective, or Incorrect Items

  • Unboxing Video Requirement: To ensure a smooth resolution, we highly recommend recording a continuous unboxing video when you open your package.

  • Reporting: If you receive a product that is physically damaged in transit, defective, or incorrect, please notify our customer support team within 48 hours of delivery.

  • Resolution: Share your unboxing video and clear photos of the issue. Once verified, we will arrange for a free replacement or a full refund immediately.

3. Non-Returnable Items

  • Items explicitly marked as "Non-Returnable" on the product page.

  • Products damaged due to improper installation, misuse, or mishandling by the customer.

  • Customized or made-to-order kitchen cabinets and hardware.

4. The Return Process

  1. Initiate: Contact our customer care team via email or WhatsApp with your Order ID and reason for return.

  2. Reverse Pickup: Once your return is approved, we will arrange a reverse pickup from your delivery address through our courier partners within 2–4 business days.

  3. Self-Shipment: If reverse pickup is exceptionally unavailable at your pin code, we may request you to self-ship the item to our manufacturing facility in Shapar, Rajkot. We will reimburse standard shipping costs in such cases.

  4. Inspection: Upon receiving the returned item at our facility, our quality check team will inspect it. We will notify you of the approval or rejection of your refund.

5. Refund Processing

  • Prepaid Orders: Once the return is inspected and approved, the refund will be processed back to your original payment method (Credit/Debit Card, UPI, Net Banking). Please allow 5–7 business days for the amount to reflect in your account.

  • Cash on Delivery (COD) Orders: For COD orders, the refund cannot be issued in cash. We will send you a secure link or request your Bank Account/UPI details to transfer the refund amount. This will also be processed within 5–7 business days post-inspection.

  • Please note: Original shipping charges and COD handling fees are non-refundable, except in cases where FIP Matrix™ delivered a defective or incorrect item.

6. Contact Us

If you need assistance with a return or have questions regarding this policy, please reach out to us:

FORTUNE INTERIOR PRODUCTS

  • Email: fipmatrix@gmail.com

  • Customer Care / WhatsApp: +91-8511645945

  • Facility Address: Shapar, Rajkot (Gujarat), India

  • Operating Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST