Shipping Policy

Thank you for visiting and shopping at FIP Matrix™. Below are the terms and conditions that constitute our Shipping Policy across India.

Standard Processing: All confirmed orders are processed and packed within [1–2 business days] (Monday through Saturday, excluding Sundays and national holidays).
High Volume Periods: During festive seasons, public sales, or promotional events, processing times may extend by 1–2 business days. If there is a significant delay in your shipment, our team will notify you via email or SMS/WhatsApp.

COD is available on selected pin codes for orders.
A non-refundable handling fee of [₹50] applies to all Cash on Delivery shipments.
Please ensure you provide a complete, verified mobile number and full address with landmarks to ensure swift verification before dispatch.

Once your order has been dispatched, you will receive a Shipment Confirmation notification via email and SMS/WhatsApp containing your Air Waybill (AWB) tracking number.
The tracking link generally becomes active and trackable within 24 hours of handover to the courier partner.

Customers are requested to provide an accurate address with a valid 6-digit Indian PIN code, local landmarks, and alternate contact numbers.
We cannot be held responsible for delayed delivery or return-to-origin (RTO) cases caused by incorrect or incomplete shipping addresses.
If a delivery pin code is temporarily non-serviceable by our primary logistics partners, we will reach out to arrange alternative shipping (e.g., Speed Post) or process a full refund.

Damaged in Transit: If you receive a package that appears visibly damaged, opened, or tampered with at the time of delivery, please do not accept the package and immediately notify the courier executive.
Unboxing Record: We strongly advise recording an uninterrupted unboxing video upon receiving the package. If an item inside is broken or missing, please email us at fipmatrix@gmail.com with photos/videos of the package within [24–48 hours] of delivery so we can issue an immediate replacement.

For any queries regarding your order shipment, delivery status, or custom delivery requests, please get in touch with our support team:

FORTUNE INTERIOR PRODUCTS

Subscribe to our emails